{"id":8678,"date":"2017-06-07T11:11:53","date_gmt":"2017-06-07T09:11:53","guid":{"rendered":"https:\/\/www.powtoon.com\/blog\/?p=8678"},"modified":"2022-08-02T09:46:58","modified_gmt":"2022-08-02T07:46:58","slug":"feature-update-help-center","status":"publish","type":"post","link":"https:\/\/www.powtoon.com\/blog\/feature-update-help-center\/","title":{"rendered":"Feature Update \u2014 Powtoon&#8217;s New &#038; Improved Help Center"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Read Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes <\/span><\/span><p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/3muj29h2qc.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_3muj29h2qc videoFoam=true\" style=\"height: 100%; width: 100%;\"><\/div>\n<\/div>\n<\/div>\n<h2>Help! I Need Somebody!<\/h2>\n<p>We\u2019re constantly working to create the best avenues to\u00a0support the Powtoon tribe! A major part of that work is our awesome support team, who are expertly trained in both the tools of Powtoon, and the ways of customer service. So are our tutorials and webinars, which provide step-by-step tips for you to make every Powtoon awesome.<\/p>\n<p>The most recent component of our support universe to get a makeover is our new <a href=\"https:\/\/support.powtoon.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Center<\/a>. You wanted:<\/p>\n<ul>\n<li>Easier knowledge base access<\/li>\n<li>More self-help options<\/li>\n<li>A better way\u00a0to contact support representatives<\/li>\n<\/ul>\n<p>Delivering those features is just one way the new Powtoon <a href=\"https:\/\/support.powtoon.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Center<\/a> makes it awesome\u2026<\/p>\n<h2>Get Help Where You Need It<\/h2>\n<figure id=\"attachment_8708\" aria-describedby=\"caption-attachment-8708\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8708 size-full\" src=\"https:\/\/www.powtoon.com\/blog\/wp-content\/uploads\/2017\/06\/help.gif\" alt=\"help center\" width=\"480\" height=\"270\" \/><figcaption id=\"caption-attachment-8708\" class=\"wp-caption-text\">A cry for help!<\/figcaption><\/figure>\n<p>Working hard in the editor, but you need to answer a quick question? Now, you don\u2019t even need to interrupt your workflow. Just click the widget at the bottom of the page to search for articles, or submit a ticket directly to support \u2014 all without stepping foot outside the editor.<\/p>\n<h2><em>Search<\/em> &amp; Ye Shall Find<\/h2>\n<p>If you feel more comfortable searching for the answers you need, you\u2019re in luck. Our search is more powerful than ever. Type in your search query and relevant articles will appear. If you can\u2019t find what you want \u2014 let us know! At the end of every article, there\u2019s a section to tell us if this article was helpful or not. Your responses here help us improve our search, and update our articles, so you can always find the help\u00a0you need, fast!<\/p>\n<p>If the article wasn\u2019t helpful, just click <strong><em>no<\/em><\/strong>, and open up a ticket to reach out directly to one of our awesome customer support agents, who can help you resolve any challenge you experience.<\/p>\n<h2>Browse by Category<\/h2>\n<figure id=\"attachment_8683\" aria-describedby=\"caption-attachment-8683\" style=\"width: 1083px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8683\" src=\"https:\/\/www.powtoon.com\/blog\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-07-at-11.24.41-AM.png\" alt=\"Help Center\" width=\"1083\" height=\"294\" \/><figcaption id=\"caption-attachment-8683\" class=\"wp-caption-text\">Powtoon&#8217;s new Help Center<\/figcaption><\/figure>\n<p>Now, if you\u2019re the type of guy or gal who likes to learn-by-topic, good news! We\u2019ve re-categorized all our support articles based on real user feedback. Click on a category and see all the relevant articles you need to become a master of that category.<\/p>\n<h3>Check out the Help Center&#8217;s new categories<\/h3>\n<ul>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/getting-started\" target=\"_blank\" rel=\"noopener noreferrer\">Getting Started<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/the-powtoon-editor\/using-the-editor\" target=\"_blank\" rel=\"noopener noreferrer\">The Powtoon Editor<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/account-queries\/updating-account-information\" target=\"_blank\" rel=\"noopener noreferrer\">Account Queries<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/publishing-exporting\" target=\"_blank\" rel=\"noopener noreferrer\">Publishing &amp; Exporting<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/premium-plans\/premium-plans\" target=\"_blank\" rel=\"noopener noreferrer\">Premium Plans<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/payment-billing\" target=\"_blank\" rel=\"noopener noreferrer\">Payment &amp; Billing<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/troubleshooting\" target=\"_blank\" rel=\"noopener noreferrer\">Troubleshooting<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/article\/powtoon-and-search-engines-google-bing-and-others\" target=\"_blank\" rel=\"noopener noreferrer\">Search Engine Optimization (SEO)<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">Contact Us<\/a><\/li>\n<li><a href=\"https:\/\/support.powtoon.com\/en\/about-us\" target=\"_blank\" rel=\"noopener noreferrer\">About Us<\/a><\/li>\n<\/ul>\n<h2>Feature Requests \u2014 Prioritized by YOU!<\/h2>\n<p>The category pages also include a tab that shows new feature requests. If you are dying to see a\u00a0feature implemented, VOTE FOR IT! That\u2019s right. You are the best people to prioritize the features you need us to create, so we will prioritize the feature requests with the most votes.<\/p>\n<h2>When All Else Fails&#8230;<\/h2>\n<p>If you still can\u2019t find a solution to your problem, just scroll down to the bottom of the page where it says, \u201c<a href=\"https:\/\/support.powtoon.com\/en\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">Contact us<\/a>.\u201d Click and submit a ticket to our support team directly from inside the <a href=\"https:\/\/support.powtoon.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Center<\/a>. No jumping from one page to another \u2014 just click submit and your ticket will be replied to faster than you can say: Make It Awesome!<\/p>\n<p>So check out Powtoon\u2019s <a href=\"https:\/\/support.powtoon.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Center<\/a> today to get all the support you need for maximum Powtoon awesomeness!<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Help! I Need Somebody! We\u2019re constantly working to create the best avenues to\u00a0support the Powtoon tribe! A major part of that work is our awesome support team, who are expertly trained in both the tools of Powtoon, and the ways&#8230;<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":45,"featured_media":8688,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"twitterCardType":"summary","cardImageID":0,"cardImage":"","cardTitle":"","cardDesc":"","cardImageAlt":"","cardPlayer":"","cardPlayerWidth":0,"cardPlayerHeight":0,"cardPlayerStream":"","cardPlayerCodec":"","footnotes":""},"categories":[757],"tags":[674,673,677,672,675,676,678],"class_list":["post-8678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech","tag-browse","tag-customer-support","tag-feature-request","tag-help-center","tag-search","tag-support-ticket","tag-vote"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feature Update \u2014 PowToon&#039;s New &amp; Improved Help Center<\/title>\n<meta name=\"description\" content=\"PowToon&#039;s new Help Center: help you need, when &amp; where you need it! 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