Team workload management

By trish.maccarty876 | Updated: Nov. 6, 2023, 3:55 p.m.

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Team workload management
The impact of the problems on individuals and the team

To show the impact of the problem, We will gather data on project delays, missed deadlines, and quality issues that may have resulted from the overloading. We will also talk to the other team members to get their perceptions on how the workload imbalance affects the team's morale and work culture.

Three strategies that we will employ to improve team workload management

Work with the two agents to identify which tasks are critical and which can be delegated or postponed. This will help them focus on the most important tasks and avoid feeling overwhelmed.

1. Prioritizing tasks:

Look for opportunities to delegate some of the workload to other team members who may have more bandwidth. This will help distribute the workload more evenly across the team.
2. Delegating tasks:

Assess whether the two agents need additional support, such as software tools or training, to help them manage their workload more effectively.
3. Providing additional resources: 
two strategies that we will use to enforce timelines

To enforce timelines, some strategies you can use include:

Communicate clearly with the two agents about their responsibilities and set realistic deadlines for tasks. Make sure they understand the consequences of missing deadlines.
1. Setting clear expectations:

Schedule regular check-ins with the two agents to monitor their progress and offer assistance if needed. This will help keep them accountable and on track.

2. Regular check-ins: 
 two tools that we will use

As for tools, some options we will consider include project management software, task tracking tools, and time management apps. These tools can help us and the team stay organized, prioritize tasks, and monitor progress.
How we will monitor the changes?

To monitor the changes, we can track key performance indicators such as project completion rates, team productivity, and customer satisfaction levels. Gather feedback from the team members regularly to ensure that the strategies you've implemented are effective and sustainable.
Group Members
Kimree Lyons
Chantale Brown
Trishana McCarty

Team workload management

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