10 High Impact Actions Part 1

By survindarc | Updated: April 20, 2018, 10:32 a.m.

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10 High Impact Actions for General Practice
Part 1

1)	Active Signposting

Defined by the NHS as 
“providing patients with a first point of contact, 
which directs them to the most appropriate source of help”.
AS means giving reception staff the knowledge and confidence to understand patients’ needs and signpost them to the most appropriate source of help or advice.
2) New Consultation Types
 Introducing new methods of getting in touch with patients can help to improve both continuity and convenience for patients.
One top tip would be to us the phone more to consult rather than just as a tool for triage.
3)	Reduce DNAs
Ideas for reducing DNAs (Did Not Attends) include redesigning your appointment system, encouraging patients to write appointment cards themselves, and issuing appointments by text message.
According to this action, procedures such as sending appointment reminders by text or email and having patients write out their own appointment details can reduce DNAs by up to 18%.
4)	Develop the Team
Practices should broaden their workforces in order to reduce demand for GP time, and to make sure that patients are able to directly connect with the most appropriate professional.
What works best will be different for each individual practice, so you should think carefully about what you want to achieve. Consider collaborating with other practices to train staff and implement new roles.
5)	Productive Work Flows
This is all about working smarter not harder, whether that means introducing new ways of working or streamlining your existing processes. 
NHS England says that using Correspondence Management typically results in a reduction of 60-80% in the number of letters sent to GPs.
Thanks for watching, 
stay tuned for part 2!

10 High Impact Actions Part 1

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