Managing a contact center comes with a unique set of challenges. You’re tasked with meeting customer expectations, juggling team goals with corporate objectives and expected to do more with less. This balancing act can lead to high turnover rates, burnt out staff and incredible levels of stress and conflict. Sound familiar?
The ICMI Book Club recently read Karin Hurt & David Dye's book Winning Well, which addresses many of these challenges. We hosted a live Q&A with Karin & David! This video shares some of their best advice.
Business
management,
customer service,
contact center,
Winning Well,
#ICMIbookclub,
ICMI